Catering service on board: Business Class

Iberia Regional AIR NOSTRUM offers, with the exception of its internal Balearic Island flights, a modern Business Class. The Iberia Regional AIR NOSTRUM Business Class offers passengers a range of bonus services. These include separate check-in desks, access to VIP rooms, free VIP parking in Madrid, Barcelona and Valencia, increased luggage weight allowance, a greater number of Iberia Plus flight incentive points, a select on-board catering service with Denomination of Origin labelled products, free daily press and special luggage handling.

The Iberia Regional AIR NOSTRUM Business Class is normally situated at the front of the aircraft. In the case of the ATR-72 regional jets, however, the Business Class sector can be found located at the rear of the aircraft, next to the door.

As can be expected when flying Business Class, all Iberia Regional AIR NOSTRUM’s Business passenger food and drink is served using china dinner sets and glasses. Snacks and appetizers are generally served on carefully prepared trays.

BUSINESS SERVICES

• Special check-in counter.

• VIP Room.

• Increased baggage allowance.

• Increased number of Iberia Plus points.

• Free 24-hour daily press.

• High quality on-board service with DO products served using china plates and glasses.

• VIP parking in Madrid, Barcelona & Valencia.

• Preferential luggage handling.

Innovation and Quality

1. Through the use in domestic flights of table cloths instead of trays; everything is given to the passenger, customizing the service and reducing remainders.

2. Products that did not have before existed in aviation: rolls in form of small baguettes, artisan baker's shop, products with denomination of origin (D.O. Guijuelo, D.O. Idiazábal, D.O. Rioja, etc) exotic dry fruits, natural juices and others.

3. High quality "Lanthal" leather seats.

Mercury Award

Due to the service on board, AIR NOSTRUM was awarded with the prestigious MERCURY AWARD 1998. This award is granted by the International Flight Catering Association (IFCA) in a contest celebrated every year between the worldwide airlines to determine, with the criteria of the candidates, the best one in any of the categories.

Air Nostrum decided to take part in this contest, where were also inscribed relevant airlines such as: British Airways, Delta Air Lines, SAS, Continental Airlines, Saudi Arabian Airlines or Britannia Airways.

The aspects evaluated were: the innovation, quality and service.

The prestigious jury was composed by personalities belonging to the catering industry, overland and air transport, mass media and other companies from the sector. 

From all the applications initially presented, just 12 companies passed successfully to the following phase.

The final decision brought to Air Nostrum the prestigious “MERCURY AWARD”, which means a completely success not just for the level, experience and capacity of the rest of the participants but for the fact it was the first time that the company took part in this contest and for the professionalism and reputation at the air transport industry from all the members of the jury.

All this explains the job that the Company started more than ten years ago: a strong commitment for quality and service.