Regulation (EC) No. 261/2004 of the European Parliament and Council of the European Union dated 11th February, 2004 which came into force on 17th February, 2005, establishes the common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights


I    Passenger rights

            Flight and reservation information     
            Denied boarding  

II    Compensation and lost baggage delay

III   Office of Assistance to Victims of Civil Aviation Accidentes (OAV) (Spanish only)




Information on changes and claims as a consequence of COVID-19


If you have purchased a flight ticket that has been affected by the health crisis caused by COVID-19, please access through this link to the information about measures that Iberia offers to you to change you travel plans: In case you want to make a claim, you can make it through the following link: