Regulation (EC) No. 261/2004 of the European Parliament and Council of the European Union dated 11th February, 2004 which came into force on 17th February, 2005, establishes the common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights

 

I    Passenger rights

            Flight and reservation information     
            Denied boarding  

II    Compensation and lost baggage delay

III   Office of Assistance to Victims of Civil Aviation Accidentes (OAV) (Spanish only)