Welcome to the Air Nostrum's website!


This document establishes the general terms and conditions of use (hereinafter the "General Conditions") that regulate the access and use of the website www.airnostrum.es (hereinafter the "Website").


The purpose of this Website is to provide information to the general public about Air Nostrum products and services. We therefore recommend that you read the following information carefully before using the website. The contracting of these products and services shall be regulated in accordance with their specific terms.


The access or use of this Website implies the condition of a Website user (hereinafter, the "User") and also implies knowledge and acceptance of these General Conditions of Use.



1.    Corporate Information


Below, we indicate the information required by the Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE):


Data Controller: AIR NOSTRUM LÍNEAS AÉREAS DEL MEDITERRÁNEO, S.A.U. (hereinafter, "Air Nostrum" or the "Company").

Address: Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain

Tax Identification Number: A-96302724

Registry Data: Mercantile Register of Valencia, volume 4.897, book 2.206 of the general section, folio 10, page V-34845.

E-mail: See Contact section of the website

Contact telephone number: +34-96-196.02.00



2.    Legal notice


Access to this Website does not imply the existence of any type of commercial relationship between Air Nostrum and the User.


These General Terms and Conditions do not exclude in any case and for any reason that certain services offered and provided through the Website may be subject to other terms and conditions.



3.    Non-permitted uses


As a User, we inform you that access to or use of the Website or to our social media profiles for illegal or unauthorised purposes, with or without economic purposes, is prohibited, and, specifically, and without the following list being absolute, it is prohibited.



-      Use the website or our social media profiles illegally, or in any other way that could damage, overload or harm the site itself.


-      To introduce computer virus, defective files, or host, store, distribute or share any other material or computer programme that may cause damage or alterations to the contents, programmes or systems of the Website or of our social media profiles.


-      To use or resell the contents included on the website or on our social media profiles for unauthorised commercial purposes without prior authorisation from Air Nostrum.


-      Any modification, change, alteration or adoption of this website or any information contained therein.



Air Nostrum shall be entitled to adopt, at its sole discretion, at the request of an affected third party or competent authority, the necessary measures in the event of non-compliance with the provisions of this clause. The adoption of these measures shall not give rise to any right to compensation.



4.    Website use: responsibilities


Air Nostrum owns all the rights of the Website software. Air Nostrum does not The User is entirely responsible for the access and correct use of the Website subject to the principles of good faith, morality and public order, and with the commitment to diligently observe any instructions that, in relation to said use and access, may be provided by Air Nostrum, in accordance with the provisions of these General Conditions of Use.


The User is under the obligation to make reasonable use of the Website and its contents, in accordance with the possibilities and purposes for which it was created.


The User is solely responsible for the information or any kind of content that he/she may communicate through the Website.



5.    Personal data protection


The collection and processing of personal data that may be provided by the User through the Website, as well as the exercise of the User's rights over that data, shall be governed by the Website's Privacy Policy.



6.    Liability exemption


6.1. For the contents provided by Users


If any of the contents, files, information, advertising, opinions, concepts of images hosted on the website or on our social media profiles are contrary to the law, morality, good faith and public order or contain any type of computer virus or similar software routine, they will be removed.


Air Nostrum is not responsible for the contents, files, information, advertising, opinions, concepts and images that do not depend on the Website or on our social media profiles, nor are managed by Air Nostrum.


Air Nostrum shall not assume any liability, whether direct or indirect, derived from the misuse of the Website or of our social media profiles or its contents by the User, who shall assume, in any case, under his/her solely responsibility the consequences, damages or actions that may arise from his/her access or use of the Website or the contents hosted, as well as their replication or communication.

Air Nostrum will not be responsible for any of the contents, files, informations, advertising, opinions, concepts or images that could be issued, published or distributed directly or indirectly through any interconnected Website accessed to this Website by any link related to this interconnected site.


6.2. For the functioning of the Website


Air Nostrum provides its services and contents on a continuous basis, using all the technical means at its disposal to provide them satisfactorily.


Air Nostrum may, when it deems appropriate, make corrections, modifications or improvements to the information provided on the Website, on the services or in the contents without this giving rise to any claim or compensation, nor implying recognition of any liability whatsoever.


Air Nostrum is not liable for damages of any kind that may arise from the availability and technical continuity of the operation of the website or the existence of unintentional errors. In any case, Air Nostrum will carry out all necessary actions to re-establish its services in the event of a technical failure.



7.    Links


7.1. Linked sites


This Website may contain links (hyperlinks) to other websites hosted by third parties, not being Air Nostrum liable for any of the contents that third parties have included in the hyperlinks referred to on this Website.


The establishment of a hyperlink does not imply in any case the existance of a relationship of any kind between Air Nostrum and the owner of the website in which it is established.


Furthermore, the existence of a hyperlink on this Website does not at any time imply acceptance and approval by Air Nostrum of its contents. However, in the event that you consider that any content is inappropriate, we would ask you to inform us through the means of contact indicated in point 1 above.


7.2. Hyperlinks


Users who intend to establish a hyperlink or technical link from their website to this Website, must obtain prior written authorisation from Air Nostrum.


The establishment of a hyperlink does not imply the existence of a relationship between Air Nostrum and the website where the hyperlink is established, nor the acceptance of its contents by Air Nostrum.


Air Nostrum may ban or disable any hyperlink to the Website at any time.



8.    Intellectual Property


Air Nostrum owns all rights to the software on the Website. Air Nostrum does not transfer at any time the ownership of its software nor does grant any licence or authorization of use of any kind of its intellectual property rights, business secrets, or any other right related to its Websites or its contents.


In general, any form of distribution, public communication, transformation and any act of exploitation of all or part of the contents (images, texts, designs, indexes, forms, etc.) that integrate the website, as well as the databases (sui generis right) and the software necessary to view or operate it (including source codes), is prohibited without the express prior written authorisation of Air Nostrum.


The contents of this website are protected by intellectual and industrial protection regulations and any unauthorised use of any material on this website may violate copyright, trademark and any other applicable regulations.


This website may contain products and services that are not the property of Air Nostrum, whose trademarks are registered in the name of their respective owners, and are recognised by Air Nostrum.



9.    Changes and modifications of the conditions


Air Nostrum may, at any time, modify the present conditions or introduce new conditions of use, being sufficient to communicate this through the Website, unless the applicable regulations require another form of communication or acceptance of the modifications.



10. Applicable law and jurisdiction


The current regulations shall determine the laws that shall govern and the jurisdiction that shall be responsible for the relations between Air Nostrum and the User and the Website. Notwithstanding the above, in those cases in which the current legislation foresees the possibility for the parties to submit to a specific jurisdiction, Air Nostrum and the User submit to the Courts and Tribunals of the city of Valencia.











The purpose of this privacy policy is to provide all information regarding the processing of your personal data and your rights under the General Data Protection Regulation (EU) 2016/679 (hereinafter, "GDPR") and the Organic Law 3/2018 of 5 December on the Protection of Personal Data and Guarantee of Digital Rights (hereinafter, "LOPDGDD").


1. Data controller


Air Nostrum Líneas Aéreas del Mediterráneo, S.A.U. (hereinafter, "Air Nostrum") with registered address at Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain and with Tax Identification Number A-96302724, owner of the website hosted under the domain name www.airnostrum.es, informs you that the personal data that you provide or may provide in the future will be processed in accordance with the provisions of this policy.


Our contact address for any question related to how we treat your personal data is the following: "Data Protection Committee: Protección de Datos de Air Nostrum" with address at Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain and e-mail address: protecciondatos@airnostrum.es


2. How do we collect your personal data?


We obtain your personal data when you request information from us or make a request, query or complaint or when you interact with us by our website or our social media profiles.


3. What is the legitimate basis for the processing of your personal data?


The legitimate basis for this processing is the consent given by you when you send us your request, query or complaint, as well as legitimate interest and the fulfilment of legal obligations.




Analysis and internal studies

We process your data on the basis of our legitimate interest.

Relationship with the customer and AIR NOSTRUM's Customer Service Department, including the sending of information requested by the user.

The legal basis for the processing is the pre-contractual relationship established with AIR NOSTRUM, the fulfilment of legal obligations to which we may be entitled depending on the query you make or the question you ask us, as well as the legitimate interest to be able to provide you with the user service you have requested.




4. For which purposes do we process your data?


-     Relationship as a customer. We will process your personal data in order to deal with any requests, queries or complaints that may be made through any of the e-mail addresses made available to you on this website.

We will take care of managing your relationship as a customer through the website to ensure proper management of our business relationship with you (attending to your queries and requests regarding the services we offer). 


-  Internal analysis and studies. We will use your personal data to improve the services we offer by carrying out internal analyses and studies, reports and statistics that allow us to adapt AIR NOSTRUM's activity and commercial information.


- Customer service. When you contact us through our customer service or through the means of contact enabled for this purpose and provide us with your data, we process them to manage a request, return or complaint, as well as to deal with any queries you may wish to make.


-  Social media. We may process your data when you interact with and make use of our social profiles in accordance with the provisions of this privacy policy.



5. Personal data of third parties


In the event that you provide us with data from third parties with whom you have any kind of relationship, we will process the data because we understand that you have notified these third parties and referred them to this privacy policy so that they are aware of how we process their data. However, we will inform them of this privacy policy as soon as we have the opportunity to do so.



6. When and for what reason may we provide your personal data to third parties?


Your data will be communicated to the Public Administrations and supervisory authorities to which Air Nostrum must provide said information by virtue of the legal obligations derived from its activity, as well as to the authorities and judicial bodies when appropriate.


Personal data may be communicated to third party service providers with whom we have signed the corresponding contract or data access clause to the extent that such communication is necessary to guarantee the provision of the services of the website. In any case, the necessary legal and organisational measures will be taken to guarantee the security of the data.



7. International data transfers


The personal data collected by Air Nostrum may be transferred to, accessed and/or stored in locations and servers within the European Economic Area (EEA), and may be processed by resources and personnel operating outside the EEA who work for us or for one of our service providers. In this case, we will enter into appropriate agreements allowing access to and processing of data by the various entities in accordance with the purposes for which they are intended and taking the appropriate legal steps. In the event that international data transfers are carried out, Air Nostrum will adopt the pertinent legal measures. If you would like to obtain more information on current transfers and the legal measures adopted to carry them out in accordance with the applicable regulations, you can send us a request for information to protecciondatos@airnostrum.es.



8. How long will we keep your data?


The data provided will be kept for the time necessary to ensure compliance with Air Nostrum's legal obligations.



9. How do we guarantee data security?


Air Nostrum informs you that it has implemented the necessary technical and organisational security measures to guarantee the security of your personal data and prevent its alteration, loss, processing and/or unauthorised access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, whether from human action or from the physical or natural environment.



10. What are your rights?


The User may, under the terms established in the data protection regulations in force at any time, revoke at any time the authorisation granted for the processing and transfer of personal data, as well as exercise the rights of access, rectification, deletion, opposition, the right to request the limitation of the processing of their personal data and the right to data portability.

To do so, you may submit a complaint to our Data Protection Legal Department by sending a written request with proof of your identity by e-mail to protecciondatos@airnostrum.es or via the postal address indicated in the first section of this policy.


Likewise, the User has the right to submit a complaint to the Spanish Data Protection Agency, through its address C/ Jorge Juan 6, CP. 28001, Madrid (Spain)








Air Nostrum Líneas Aéreas del Mediterráneo, S.A.U. (hereinafter, "Air Nostrum") with registered office at Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain and with Tax Identification Number A-96302724, hereby informs you of the Cookie Policy that regulates the use of cookies on the website www.airnostrum.es.  


1. Cookies used on the Air Nostrum website


A cookie is a small piece of data (text files) that a website, when visited by a user, asks your browser to store on your device to remember information about you, such as language preference or login information. These cookies are set by us, and are called first-party cookies. We also use third-party cookies (which are cookies from a domain other than the domain of the website you are visiting) for our advertising and marketing research. Specifically, we use cookies and other tracking technologies for the following purposes:

Analytical or performance cookies

These cookies allow us to count visits and traffic sources in order to measure and improve the performance of our site. They help us to know which pages are the most or least popular, and to see how many people visit the site thanks to Google Analytics services, which generate statistical information about visits to the website. All information collected by these cookies is aggregated and therefore anonymous.

Google Analytics is a service provided by Google, Inc., located at 1600 Amphitheatre Park, Mountain View (California), CA 94043, United States ("Google"). Google will use this information on behalf of Air Nostrum for the purpose of compiling website activity and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. You may refuse treatment of the information by rejecting the use of cookies by selecting the appropriate settings on your browser. If you do not allow these cookies we will not know when you visited our site, and therefore will not be able to know when you visited.



2. Purpose of cookies


Cookies are used to capture information about the user's browsing experience in order to analyse it and find out how the user interacts with the website, and thus optimise the browsing experience.

Cookies will be updated as the services offered on the website and the cookies used for this purpose change. However, occasionally during this update a cookie may no longer be included, although it will always refer to cookies with identical purposes to those registered in this list.



3. Disabling cookies


Users can previously reject the possibility of cookies being used on their equipment by configuring their browser settings, but this will result in a less satisfactory browsing experience, which may even be defective. For more information on disabling cookies, please visit the cookie disabling guidelines provided for any of the four most commonly used browsers (Firefox Mozilla, Chrome, Internet Explorer, Safari).

You can block cookies through the configuration tools of your browser, or you can configure your browser to warn you when a server wants to save a cookie. Likewise, in the event that the User wishes to withdraw their consent in relation to the Cookies Policy, this can be done through the settings and configurations of their internet browser, by configuring your browser for this purpose.



4. Revocation of consent


The user may revoke at any time the consent given for the installation and use of cookies, through the configuration of the cookies panel.



5. Contact


If you have any questions regarding the installation of cookies, please write an email to protecciondatos@airnostrum.es and we will contact you as soon as possible.





For any suggestion or question about this legal notice contact us.
legal@airnostrum.es Copyright: © 2023 AIR NOSTRUM. Total or partial reproduction is prohibited. Legal warning.

AIR NOSTRUM LINEAS AEREAS DEL MEDITERRANEO, S.A.U., with C.I.F. No. A96302724 and registered in the Mercantile Registry of Valencia, in volume 4,897, book 2,206 of the general section, page 10, page V-34845.