Welcome to Air Nostrum's website!


This document establishes the general terms and conditions of use (hereinafter the "General Conditions") that regulate access and use of the website www.airnostrum.es (hereinafter the "Website").


This Website's aim is to provide the general public information on Air Nostrum's products and services. We therefore recommend reading the following information carefully before using this Website.


Access to this Website grants you the status of user thereof (hereinafter the "User") and implies the full acceptance and knowledge of these General Conditions.


The General Conditions are subject to Spanish legislation and jurisdiction.



1.    Corporate Information


Hereunder we indicate the mandatory information in accordance with Act 34/2002, 11 July, on Information Society Services and E-Commerce (LSSICE):


Webmaster: AIR NOSTRUM LÍNEAS AÉREAS DEL MEDITERRÁNEO, S.A. (hereinafter Air Nostrumor the “Company)

Registered office: Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain

Tax Identity Number: A-96302724

Registry information: Trade Registry of Valencia, volume 4897, book 2206 of the general section, sheet 10, of page V-34845.

Email: See the Contact section on the Website.

Telephone number: +34-96-196.02.00



2.    Legal notice


Merely accessing this Website does not imply any commercial relationship between the User and Air Nostrum.


These General Conditions do not exclude in any case and for any reason that certain services that are offered and provided on the Website are subject to other terms and conditions.


The information on the Website is provided without any type of guarantee, not explicitly or implicitly, and can be modified or updated without prior warning to Users, therefore Air Nostrum does not accept any liability regarding the lack of updates or accurate information included on this Website.


It is expressly forbidden to alter, change, modify or adapt this Website or any information included on it.


This Website has been designed to be used effectively with Internet Explorer. Air Nostrum does not accept any responsibility and does not guarantee at any time the availability and continuity in accessing this Website or that it is free from errors.


3.    Links


This Website may contain links (hyperlinks) to other websites maintained by third parties. Therefore, Air Nostrum does not accept any liability derived from third party content included in the hyperlinks referred to on this page.


Establishing a hyperlink does not imply in any case the existence of any kind of relationship between Air Nostrum and the owner of the Website in which the hyperlink is established.


In addition, the existence of a hyperlink included on the Website does not imply at any time the acceptance and approval by Air Nostrum regarding the content. Nonetheless, in the event that you consider that such content is inappropriate, please notify us by the means of contact indicated above in point 1.


4.    Intellectual and Industrial Property


Air Nostrum owns all the rights of the Website software. Air Nostrum does not transfer at any time the ownership of its software nor grants any license or authorisation of use of any kind on its industrial and intellectual property rights, business secrets or any other property or right related to the Website and its content.


Any person is authorised to see, copy, print and distribute any document published by Air Nostrum on this Website, taking into account that:


·                     such document will be exclusively used for information purposes;

·                     such document cannot be used for commercial purposes;

·                     such document must always include a reference indicating it belongs to Air Nostrum.


The content on this Website is protected by the Intellectual and Industrial property regulations and any unauthorised use of any material from this Website may violate the regulations on copyright, trademarks and any other regulation that may be applicable in this regard.


This Website may contain products and services that do not belong to Air Nostrum, whose trademarks are registered in favour of their respective owners, and as such are recognised by this company.


The authorisation granted to use this Website will be automatically understood as terminated in the event of violating any of these Conditions, being obliged to immediately destroy any material obtained or printed from the Website.










The aim of this privacy policy is to provide information concerning the processing of your personal data and the rights you are entitled to under the General Data Protection Regulation (UE) 2016/679 (hereinafter "GDPR") and Act 3/2018 of 5 December, of Protection of Personal Data and Guarantee of Digital Rights (hereinafter "LOPDGDD").


1. Controller of your personal data


Air Nostrum Líneas Aéreas del Mediterráneo, S.A. (hereinafter "Air Nostrum") with address at Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain, and with Tax Identification Number A-96302724 is data controller of processing your personal data.


Our contact details for any issue related to how we process your personal data is as follows: Data Protection Department at Grupo Air Nostrumwith address at Avda. Comarques del País Valencia, 2, 46930 Quart de Poblet (Valencia), Spain and email address: protecciondatos@airnostrum.es


2. How have we obtained your personal data?


Your personal data are obtained when you use our Website, when you request information or make any type of request, query or claim, or when you interact with us by any means.


3. For what purpose and with what legal basis do we process your personal data?


We will process your personal data to respond to requests, queries or claims that may be made through any of the email addresses that are made available on this Website. The legal basis for processing your personal data is the consent given by you when you send us your request, enquiry or claim.

In addition, and in accordance with our cookies policy, we will process your personal data to improve the functionality of our Website and analyse how users use it. The legal basis of this processing is consent, where relevant, provided by you by accepting the installation of cookies as stated in our cookies policy.

Additionally, and in accordance with what is established regarding the "employment" section of this Website, Air Nostrum may process your personal data that you provide in said section, with the aim of assessing your application and, when applicable, include you in the selection processes that fit your profile.


4. When and why can we transfer your personal data to third parties?


Your data will be transfer to Public Administrations and supervisory authorities to which Air Nostrum must provide said information in accordance with legal obligations derived from your activity, as well as to legal authorities and bodies when applicable.

In this sense we inform you that, in the event of granting your consent, your data may be transferred, for any of the purposes indicated in the previous section, to the other companies of Grupo Air Nostrum.


5. How long will we storage your data?


Your personal data will be kept until your request, enquiry or claim has been solved. Once it has been solved, the data will be blocked for the required legal period of time during which any type of responsibility related to your request, query or claim may arise.


Once said limitation periods have ended, your data will be deleted or anonymised.


The data provided in the "employment" section will be kept for the period indicated in said section.


6. What are your rights?


You can exercise your rights of access, retification, deletion, portability, limitation and/or opposition to the processing of data and concerning automated individual decisions, including profile creation, as well as the revocation of consent provided, where appropriate, by contacting us at protecciondatos@airnostrum.es or at the postal address provided in the first section of this policy.


7. Claims


If you believe that the processing of your personal data violates the applicable regulations on data protection, you can:










1. What are cookies?


Cookies are files that contain small pieces of information that are installed on the User's computer or mobile device when visiting the Website. Their main objective is to recognise the User each time they access the Website, therefore the user's experience with the Website and services it offers is improved and customised.


Cookies are essential for the Internet to work; they cannot damage the user's device and, if activated in the user's brower settings, they help to identify and solve possible errors in the functioning of websites.


2. Types of cookies used on this Website


This Website uses different types of cookies that could be classified according to their purpose, as follows:


Analysis cookies:

Third party cookies that allow us to quantify the number of users and, therefore, statistically measure and analyse how users use the offered service. In order to do so, we analyse your browsing on our Website to improve the offer of products or services.


The analysis cookies that are used are Google Analytics.


Air Nostrum, through our Website, uses Google Analytics, a service provided by Google, Inc, whose address is 1600 Amphitheatre Park, Mountain View (California), CA 94043, United States (Google).


Google Analytics uses cookies to analyse how users use the Website. The information generated by the cookies (including your IP address) will be directly transferred to and saved by Google on their servers in the United States. Google will use this information on behalf of Air Nostrum with the aim of tracking the user's activity, gathering information on the Website’s activity and provide other services related to the Website’s activity and the use of the internet.


Google may convey this information to third parties when required so by law, or when said third parties process the information on behalf of Google. Google will not associate users' IP addresses to any other data that Google has. The User can reject the processing of data or information by rejecting the use of cookies by selecting the appropriate browser settings, however, in this case the full functionality of this Website may not be available.


3. Disable cookies


The majority of browsers warn users on cookies or even reject them automatically. The User can continue to browse the Website if the cookies are deactivated or rejected, however, browsing could be affected and may not be optimal and some tools on the Website might not function correctly.


You can block cookies through your browser's settings or you can configure your browser to notify you when a server wants to save a cookie. In addition, in the event that the User wishes to withdraw their consent related to the Cookies Policy, they may do so through the settings and configurations of their Internet browser, configuring their browser to do so.


If you use Microsoft Internet Explorer or Microsoft Edge, you will find the option in the menu "Tools" > "Internet Options" > "Privacy" > "Settings". For more information visit: https://support.microsoft.com/es-es/help/17442/windows-internet-explorer-delete-manage-cookies


If you use Firefox, you will find the option in the menu "Tools" > "Options" > "Privacy" > "Cookies". For more information visit: https://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-sitios-web-rastrear-preferencias


If you use Chrome, you will find the option in the menu "Options" > "Advanced settings" > "Privacy". For more information visit: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=es


If you use Safari, you will find the option in the Preferences/Privacy menu. For more information visit: https://support.apple.com/es-es/guide/safari/sfri11471/mac


4. Contact


If you have any doubts related to the installation of cookies, please write an email to protecciondatos@airnostrum.es and we will contact you as soon as possible.






For any suggestion or question about this legal notice contact us. legal@airnostrum.es Copyright: © 2020 AIR NOSTRUM. Total or partial reproduction is prohibited. Legal warning.

AIR NOSTRUM LINEAS AEREAS DEL MEDITERRANEO, S.A.U., con C.I.F. nº A96302724 e inscrita en el Registro Mercantil de Valencia, al tomo 4.897, libro 2.206 de la sección general, folio 10, de la hoja V-34845.